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Technical Support Specialist

Alachua, FL 32615

Posted: 07/17/24 Employment Type: Direct Hire Industry: Admin / Professional Job Number: 130494

Job Description

We are seeking a Technical Support Specialist in Alachua, FL for a manufacturing facility.

Key Responsibilities

We are looking for a self-starter who can take technical ownership of our units in the field through supporting the frontline of the organization. Your duties will include investigating and diagnosing complex field issues and resolving customer product issues. The Technical Support Specialist will also work closely with our frontline team to introduce new products, assist with commissioning, and deliver all the necessary training.

  • Provide timely technical support on our products including customer sites internationally and domestically.

  • Troubleshoot to resolve mechanical and control system issues, software installations, calibrations, and updates.

  • Commissioning support for new product introductions to sales areas

  • Be able to configure software from our front line tools and launch for the targeted product.

  • Host and conduct classroom and field training to frontline teams, Sales Area Product Masters, technicians and customers on new products and technology.

Additionally, the Technical Support Specialist will:

  • Review Continuous Product Improvement cases with machine technical issues, concerns, or suggestions from sales areas, collaborating with Technical Support team members, Engineering, Sales, Product Management and Manufacturing to give accurate technical advice on solutions.

  • Investigate and resolve field issues utilizing root cause failure analysis and working closely with the Product Engineering group.

  • Review and maintain all Technical Support related documents.

About You

A minimum of 10 years working in a technical role along with at least 5 years with industry equipment. Bachelor’s degree in mechanical or electrical or similar technical degree. Proven experience with delivering training and strong customer service.

Additionally, the Technical Support Specialist will possess the following competencies:

  • Self-Motivated, driven, and flexible.

  • Strong electrical, hydraulic, and mechanical skills with a background including control systems.

  • Ability to manage multiple projects simultaneously.

  • Excellent communication, organization, and time-management skills

  • Solid computer skills with Microsoft Office Suite and other software programs.

  • Able to work legally in the US and travel globally.

  • Must have a valid passport or be able to attain one and a driver’s license.

  • MSHA and First Aid certification preferred.

Meet Your Recruiter

Day Anderson

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About Alachua, FL

Ready to take your career to the next level? Explore job opportunities in the vibrant Alachua, Florida area! Nestled in the heart of the Sunshine State, Alachua offers a perfect blend of small-town charm and big-city amenities. Home to the iconic University of Florida, the region boasts a rich cultural scene with art galleries like the Harn Museum of Art, theaters like the Hippodrome State Theatre, and the excitement of Gator football at Ben Hill Griffin Stadium. Enjoy the diverse cuisine, lush parks like Paynes Prairie Preserve State Park, and local events that make Alachua a hidden gem for career growth. Discover the endless possibilities for your career in this enchanting region!