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Job Responsibilities:

The Scheduler is responsible for managing daily appointments, coordinating route and delivery schedules, adjusting timelines as needed, and ensuring all services are completed efficiently and on time.

Job Duties:

• Communicate with customers to provide accurate updates, including driver ETAs, delivery status, and scheduling confirmations

• Schedule and coordinate daily appointments, deliveries, pickups, and service requests

• Proactively address customer concerns and resolve issues to ensure overall satisfaction

• Process and schedule incoming purchase orders with accuracy and attention to detail

• Coordinate and manage daily scheduling to support efficient operations and maximize productivity

• Monitor schedules throughout the day and make real-time adjustments based on customer needs, traffic, delays, or operational changes

• Maintain clear and professional communication with drivers, warehouse personnel, and office staff as needed

• Cross-train with dispatch to provide coverage and support operational gaps when necessary

• Maintain organized records of customer interactions, orders, scheduling updates, and completed services

• Collaborate with internal teams to ensure timely and accurate service delivery

• Verify job completion details and update scheduling systems accordingly

• Assist with route planning and workload distribution to improve efficiency

• Track and prioritize urgent or time-sensitive requests

• Ensure all scheduling information is entered accurately into company systems

• Provide administrative support including filing, data entry, and responding to customer inquiries

• Operating a forklift as needed

• Perform additional administrative and operational duties as assigned

Skills and Qualifications:

• Previous experience in customer service(required), scheduling, logistics or dispatch preferred

• Strong communication and interpersonal skills

• Excellent organizational and time management abilities

• Ability to multitask and prioritize in a fast-paced environment

• Problem-solving mindset with a focus on customer satisfaction

• Basic computer skills and experience with scheduling or order management systems

• Ability to work independently and as part of a team

*This is a drug-free workplace. All candidates must be able to pass a pre-employment drug screen and be willing to submit to a national background check. If you're interested in this position, please apply with a complete resume and work history. *