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Mortgage Collector
Job Description
Location: Ocala, FL
Pay Rate: $18/HR
Schedule: Monday - Friday 9:00 am - 8:00 pm (40 hours in between that time)
We’re looking for a professional, customer-focused Collector. In this role, you’ll connect with borrowers by phone to collect past-due mortgage payments, help them understand their options, and guide them toward keeping their homes.
You’ll handle both inbound and outbound calls, set up payment arrangements, and refer accounts to Loss Mitigation when needed — all while staying fully compliant with FDCPA and CFPB regulations.
We’re open to training the right candidate! Recent college or high school graduates with strong communication skills, confidence in asking for payments, and a solid academic background (higher GPA preferred) are encouraged to apply.
What We’re Looking For:
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Strong communication and listening skills
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Comfortable talking about payments and handling sensitive financial conversations
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Experience in collections or customer service is a plus, but not required — we will train!
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Knowledge of FDCPA/CFPB rules is helpful but can be learned on the job
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Experience using systems like FICS Mortgage Servicer or Five9 is a plus