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Job Responsibilities:

Under general direction, monitor and respond to complex technological control facility hardware and software problems

utilizing a variety of hardware and software testing tools and techniques. Provide primary interface with vendor support service groups or provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance. May provide LAN server support. Require extensive knowledge of PC/LAN communications hardware and software in a multi-protocol environment, and network management software.

Job Duties:

•Complete assignments from the Service Desk efficiently and effectively as possible within assigned priority to meet SLA.

•Troubleshoot and solve office desktop problems.

•Act as the “face of IT” at his/her facilities and route issues or work with other members of the IT team as necessary to resolve any issues.

•Inform local IT Network Administrator of any issue that requires their involvement such as non-standards purchase and new enterprise system requests.

•Purchase software and hardware for his/her facilities according to standards and IT purchasing procedures.

•Ensure licensed software is used in the facility and the information is maintained in the licensing database.

•Setup and install all network attached equipment at their facilities.

•Maintain software and hardware on desktops at the facility including Office Automation software, Anti-Virus, PC management software as per Desktop Setup Checklist.

•Maintain an up-to-date Hardware and Software inventory for his/her facilities utilizing the methods prescribed by Corporate IT Management (e.g. inventorying software, spreadsheets etc.).

•Support unique systems at his\her facility\facilities such as local MRP/ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, and other unique software or hardware.

•Administer local phone system (including paging, voice mail, moves-adds-changes) at his/her facility.

•Prepare, monitor and adjust work schedules and analyze data on user support services provided.

•Perform other duties/projects as assigned.

Skills and Qualifications:

•Four years of experience in data communications troubleshooting.

•Read and understand policy and procedures manuals. Read equipment and software manuals, help files and technical bulletins.

• Read sections of software manuals to learn about advanced procedures and improvements to upgraded versions.

• Discuss technical matters with co-workers, colleagues and suppliers.

Discuss challenging software operations with co-workers and help develop instructions for users. Inform and advise computer users with malfunctioning computer hardware and software. Teach, supervise and assist workers in their work units.

• Prepare, monitor and adjust work schedules and analyze data on user support services provided.

• 1 -3 years’ experience with the following is required:

*Current version of Windows Desktop OS

* Current version of Microsoft Office

* Current version of Desktop and Notebook hardware (preferably Dell)

* Current version of Networking basics

• Work in compliance with OSHA, EPA and other applicable regulatory requirements.

Benefits once hired in!

• Health Insurance

• Vision Insurance

• Dental Insurance

• Basic Life and AD&D - Company Pays

• Supplemental Life and AD&D - You pay

• Short Term Disability

• Long Term Disability

• Flexible Spending Accounts

• 401K

• PTO

• Performance/attendance raises

*This is a drug-free workplace. All candidates must be able to pass a pre-employment drug screen and be willing to submit to a national background check. If you're interested in this position, please apply with a complete resume and work history.*