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Collections Customer Service Representative
Ocala, FL 34475 United States of America
Job Description
We are seeking a Customer Service Representative (CSR) for an established company in the Ocala, FL area who will be responsible for Collections.
Job Duties of the Customer Service Representative:
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Must be able to accurately update computer databases, and most importantly provide accurate answers to queries and concerns from customers.
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Must be able to handle a high volume of calls and learn quickly.
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Follow training guidelines and customer satisfaction standards at all times.
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Customer satisfaction is always at the core of every decision and behavior.
Requirements of the Customer Service Representative:
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2+ years working in a contact center specializing in Collections.
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Experience handling customer accounts and payment information preferred
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Excellent verbal and written skills to effectively communicate with customers
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Ability to think on your feet and problem solve
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Bilingual (English/Spanish) preferred, but not required.
This is a Temp-to-Hire position and the client offers benefits once Hired In.
This is a drug-free workplace. All candidates must be able to pass a pre-employment drug screen and be willing to submit to a national background check.