We are seeking Customer Service Representatives for an established company in the Grand Rapids, MI area who will answer incoming calls, emails, or chats to assist customers with inquiries, orders, or issues.

Schedule: Monday thru Friday, 8:30am to 5pm

Job Duties of the Customer Service Rep:

• Process quotes, orders, information requests from website, emails and phone.

• Manage order throughout order process.

• Provide customers with product details, ship schedule, tracking information.

• Assist customer after shipment with technical information, returns, damage.

• Keep a positive and empathetic attitude with each customer interaction.

• Ensure turnaround times to customers are met.

• Provide detailed and accurate outputs.

• Consistent education on mechanical aptitude in order to master technical aspects of product.

Skills and Qualifications of the Customer Service Rep:

• Experience in customer service, customer-facing, or sales in a commercial office environment.

• Excellent written and verbal communication skills.

• Excellent computer skills.

• Mechanical and math aptitude.

• Active listener.

• Ability to understand and relate to customer's expectations and main points.

• Ability to multitask in a fast-paced environment.

• Ability to work within a team environment.

Benefits once hired in!

• Medical, Dental, and Life Insurance

• 6 month and then annual performance and wage reviews

• Christmas Party and gift

• MCU Ballpark annual employee outing, annual cookouts, and luncheons

• 401K

• PTO

This is a drug-free workplace. All candidates must be able to pass a pre-employment drug screen and be willing to submit to a national background check. 

If you're interested in this position, please apply with a complete resume and work history.