We are seeking a Customer Service Coordinator in Calhoun, GA

Schedule: Weekend Shift (Sat, Sun, Mon 6am - 6pm)

The position is responsible for providing clients with a high quality, professional client experience. He or she will act as a liaison between the client and the company, assists client on all issues, answers question, investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, clients and the public.

Responsibilities:

• Communicates with the customer verbally and in writing with a professional and positive attitude.

• Support client relationship by becoming an extension of our client's business

• Build strong rapport with partners with managing relationships, setting expectation and status communication

• Assist clients with questions, offer solutions, researches issues and provides status updates

• Maintain client billing (creation and payment tracking)

• Enter, review, coordinate and track progress in all client requested enhancements and issues tracking

• Proactively identify process improvements that enhance the Client experience and streamlines operations

• Develops service reports that are shared with the client that give visibility into volumes, SLAs, etc.

• Maintain current customer contracts accurately and in a confidential manner

• Develop and implement a cadence of meetings with clients

• Manages and coordinates client requested projects with the operation (Kitting, Receiving, etc.)

• Coordinates and provides professional communication with clients, client’s retailers, and SCLS vendors;

• Manages parcel requests and issues from carrier or client and escalates as needed

• Oversees CRM and dispatches tickets appropriately

• Supports new client implementations/enhancements as needed.

Qualifications

Education/Experience

• Associates’ Degree preferred

• High School Diploma or GED required.

• Must have at least six (6) months of experience in a customer service role.

• Experience with working with a warehouse management systems (WMS) is preferred.

Knowledge, Skills and Abilities

• Excellent communication both verbally and in writing, especially through e-mail and over the phone

• Strong interpersonal skills

• Comfortable presenting in front of others

• Good problem solving and prioritizing skills

• Ability to effectively manage and resolve conflict

• Attention to detail to prepare and maintain accurate records and reports

• Ability to follow both written and verbal instructions

• Technology savvy

• Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred

• Comfortable working in both office and warehouse environment with wide temperature ranges

This is a drug free workplace. All applicants must be willing to submit to a drug test and background check.