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Call Center Customer Service Rep
Ocala, FL 34475 United States of America
Job Description
We are seeking a Call Center Customer Service Representative (CSR) for an established company in the Ocala, FL area who will be responsible for receiving and making inbound and outbound calls to assist customers with mortgage information, post-closing.
Job Duties of the Customer Service Representative:
Must be able to accurately update computer databases, and most importantly provide accurate answers to queries and concerns from customers.
Must be able to handle a high volume of calls and learn quickly.
Follow training guidelines and customer satisfaction standards at all times.
Customer satisfaction is always at the core of every decision and behavior.
Requirements of the Customer Service Representative:
1+ years working in a contact center
Experience handling customer accounts and payment information preferred
Excellent verbal and written skills to effectively communicate with customers
Must be able to think on your feet and problem solve
Mortgage experience, knowledge of regulatory requirements, and/or use of MSP or Premier, or other Green Screen software is a plus.
Bilingual (English/Spanish) preferred, but not required.
This is a Temp-to-Hire position and the client offers benefits once Hired In.
This is a drug-free workplace. All candidates must be able to pass a pre-employment drug screen and be willing to submit to a national background check.