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Call Center Customer Service Rep

Ocala, FL 34475

Posted: 07/17/24 Employment Type: Temp To Full-Time Industry: Call Center Job Number: 130511 Pay Rate: $16 / hour

Job Description

We are seeking a Call Center Customer Service Representative (CSR) for an established company in the Ocala, FL area who will be responsible for receiving and making inbound and outbound calls to assist customers with mortgage information, post-closing. 


Job Duties of the Customer Service Representative:

  • Must be able to accurately update computer databases, and most importantly provide accurate answers to queries and concerns from customers. 

  • Must be able to handle a high volume of calls and learn quickly. 

  • Follow training guidelines and customer satisfaction standards at all times. 

  • Customer satisfaction is always at the core of every decision and behavior.


Requirements of the Customer Service Representative:

  • 1+ years working in a contact center 

  • Experience handling customer accounts and payment information preferred

  • Excellent verbal and written skills to effectively communicate with customers

  • Ability to think on your feet and problem solve

  • Mortgage experience, knowledge of regulatory requirements, and/or use of MSP or Premier, or other Green Screen software is a plus. 

  • Bilingual (English/Spanish) preferred, but not required.


This is a Temp-to-Hire position and the client offers benefits once Hired In.


This is a drug-free workplace. All candidates must be able to pass a pre-employment drug screen and be willing to submit to a national background check.

Meet Your Recruiter

Dan Clark
District Manager

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About Ocala, FL

Explore exciting job opportunities in the vibrant area around Ocala, Florida! Known for its picturesque horse farms, charming downtown square, and proximity to the famous Silver Springs State Park, Ocala offers a unique blend of natural beauty and cultural experiences. With a growing economy and diverse industries, this region provides an ideal environment for career growth and success. Discover the rich history at the Appleton Museum of Art, catch a show at the Ocala Civic Theatre, or enjoy delicious farm-to-table cuisine at local restaurants. Embrace the charm and endless possibilities of Ocala - start your job search today!