CSR - Inbound
Ocala, FL 34471 US
We are seeking Customer Service Representatives (CSRs) for an established company in the Ocala, FL area who are responsible for receiving and making inbound and outbound calls to assist customers with mortgage information, post-closing.
Job Duties of the Customer Service Representatives:
- Must be able to accurately update computer databases, and most importantly provide accurate answers to queries and concerns from customers.
- Must be able to handle a high volume of calls and learn quickly.
- Follow training guidelines and customer satisfaction standards at all times.
- Customer satisfaction is always at the core of every decision and behavior.
Requirements of the Customer Service Representatives:
- 1+ years working in a contact center
- Experience handling customer accounts and payment information preferred
- Excellent verbal and written skills to effectively communicate with customers
- Ability to think on your feet and problem solve
- Mortgage experience, knowledge of regulatory requirements, and/or use of MSP or Premier, or other Green Screen software is a plus.
- Bilingual (English/Spanish) preferred, but not required.
This is a Temp-to-Hire position and the client offers benefits once Hired In.
This is a drug-free workplace. All candidates must be able to pass a pre-employment drug screen and be willing to submit to a national background check.