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We are hiring an Office Manager in the Dallas area.

As the Office Manager, you’ll oversee daily administrative operations, coordinate service order logistics, support Oracle ERP workflows, and foster strong customer relationships. This role ensures smooth internal processes, promotes cross-functional collaboration, and contributes to our culture of transparency, ownership, and long-term success.

Schedule: Monday to Friday 7am to 4pm

Pay: $70,000 - $90,000, depending on experience

Key Responsibilities

• Administrative Oversight

  • Manage office operations, supplies, and vendor relationships

  • Maintain organized filing systems and ensure document accuracy

  • Support invoicing, order processing, and basic financial tracking

• Supporting Service Manager

  • Receive and process service orders from customers and internal teams

  • Schedule service-related activities and ensure timely documentation

  • Communicate with warehouse staff and customer service to align priorities

  • Track service order status and follow up to ensure completion and satisfaction

• Customer Relations

  • Serve as a primary point of contact for customer inquiries and follow-ups

  • Build and maintain positive relationships with clients and vendors

  • Resolve issues professionally and escalate concerns when needed

  • Ensure customer interactions reflect ownership values

• Oracle ERP System Support

  • Enter and maintain accurate data in Oracle ERP modules (e.g., Order Management, Inventory, Financials)

  • Generate reports and assist with reconciliations or transaction reviews

  • Collaborate with accounting and operations teams to ensure ERP accuracy

  • Identify and escalate system issues or process gaps for resolution

• Team & Communication Support

  • Serve as a liaison between departments to ensure timely information flow

  • Assist with internal communications and employee-owner updates

  • Coordinate meetings, prepare agendas, and support onboarding logistics

• Facilities & Compliance

  • Ensure the office environment is clean, safe, and well-stocked

  • Monitor equipment maintenance and coordinate service providers

  • Support compliance with company policies and ESOP-related documentation

• Ownership Culture Engagement

• Participate in ESOP education and employee-owner meetings

• Promote shared success through collaboration and process improvement

• Uphold company values in all interactions with staff, vendors, and customers

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• 3–5 years of office management or administrative experience

• Experience with Oracle ERP systems (Order Management, Inventory, and Financials)

• Strong organizational, communication, and customer service skills

• Proficiency in Microsoft Office and ERP/CRM systems

• Ability to multitask and maintain professionalism in a fast-paced environment

Preferred Attributes

• Experience in employee-owned or mission-driven organizations

• Familiarity with service order workflows or distribution industries

• Commitment to accuracy, integrity, and team collaboration

• Ability to build rapport and maintain long-term customer relationships

This is a drug free workplace. All applicants must be willing to submit to a drug test and background check.